![]() Created for the whole family parents and kids alike the Toyota Sienna. Want to sound off about a story? Try visiting. Rent a minivan thats designed to help you keep pace with everyones activities. Your question may be published in a future story. Got a trip that needs fixing? Send him a or visit his. That seems like a fair resolution.Ĭhristopher Elliott is National Geographic Traveler's ombudsman and a nationally syndicated columnist who specializes in solving your travel problems. Spokeswoman Sheri Brennan also told me that the district manager had been notified about the incident “to make sure it does not occur again.”īudget credited your Visa card $100 for the trouble, which represents almost half of the weekly rate you paid for the substitute car. When I contacted Budget, it agreed that the Los Angeles airport location had not lived up to its terms and it apologized for the way your reservation was handled. So, you weren’t the only one with this problem. The check-in line was twice as long because Budget had actually run out of cars. I had reserved a car through another rental company. I happened to be at Los Angeles Airport a few days after you rented your car. To be fair to Budget, you were renting a minivan at one of the busiest times of the year. By then it will be much more difficult to fix the problem. If the supervisor doesn’t help, call the corporate office right then and there - don’t wait until you’ve driven away in a compromise car. If the rental agent isn’t interested in helping you, ask for a supervisor. You should not have accepted the car if it didn’t meet your needs. Can you help?īudget should also have followed the standard procedure in the car rental industry, which is to offer a comparable type of vehicle from its lot or to find you one through another company at the same rate. Budget’s lack of performance put a major dent in our reunion plans and I can’t even get anyone at the company to acknowledge the problem. They told me that they contacted Budget twice about this matter but never received any response from the company. I then wrote to the Better Business Bureau covering that part of California. They merely sent me a form letter, which didn’t address my specific situation, and a certificate good for $20 off a future Budget rental. I wrote to Budget when I returned home to complain about the situation. I even tried to rent a van from another company, even though such last-minute reservations are much more expensive. We always had to take two cars when we went somewhere, but my brother was the only one who knew his way around. I contacted Budget’s customer relations office but they didn’t seem very interested in helping.Īs a result of Budget failing to honor its contract with me, my family was never able to tour around Los Angeles together. ![]() Start your minivan rental reservation today to get the best rental rates and deals from Thrifty.I called the dispatcher once or twice every day during my stay in California and was told that no minivan was available. They might not be the hottest thing on the road, but we know you’ll change that. Got an adorable puppy? The low floor is within hopping distance for your fur baby and the wide rear doors offer easy entry for crates (or friends…we’re looking at you, Todd). And with flexible or removable seating, you can fit your 2.5 kids with cargo volume or up to seven friends with ample room for luggage. This little engine that could rivals SUVs in power, but with better fuel economy. And unlike your friend Todd, a minivan won’t be hitting you up for gas money. Safe, comfortable, and roomy, minivans are the ultimate in convenience. Your car rental must be picked up on or before. Book the car with the ideal rate for you and then you’ll receive an upgraded vehicle when you pick up the keys. Don’t believe us? Rent a minivan with Thrifty for your next road trip and see for yourself. Full-Size Car Rental (Group E)- upgrade to a Premium Car Rental (Group G) The upgrade will take place during pickup. Whether you’re piling in seven of your closest friends for a cross-country adventure or you’re taking your toddlers on a road trip to Disney world, the minivan is ready to bring the magic. There’s nothing mini about them-and there’s plenty of room for excitement. Minivan Rental: A Mini Van for that Big Adventure
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